How long before I can expect my goods to arrive?
All our items are made to order and will usually be dispatched within 5-7 working days from date of purchase. This does not include weekends or bank holidays. If for any reason there is a delay we will email you as soon as possible and keep you up to date with your orders progress.
Will somebody need to be at my shipping address for delivery?
Yes, all of our parcels are sent via recorded delivery which requires a signature at the provided shipping address. You will be notified when your order has been dispatched but do not panic if you receive a dispatch mail and know that nobody will be at the address. A card will be left with instructions to either reschedule or collect your parcel in person from the closest depot.
I live outside the UK, can I purchase Raw.Adventure products?
We are currently only setup to dispatch to UK addresses. If you live outside of the UK and would like to purchase from us please get in touch via firstname.lastname@example.org and we will do everything we can to send you your desired items. Please note additional shipping costs will be added.
I have some pictures I think you may like, can I send them?
Please do, we love to see what our Raw.Adventure community get up to whilst wearing our kit! Please send them to our team via the email address below and who knows, you might get featured on our social feeds.